Global Support Manager

Job Summary

A company is looking for a Manager/Sr. Manager, Global Support.

Key Responsibilities

• Lead and develop a team of Technical Support Specialists, managing the full talent lifecycle
• Own AI or automation initiatives to enhance operational efficiency and customer experience
• Represent Global Support across the business and drive proactive support programs

Required Qualifications

• 6-8+ years of experience in leading customer support teams in a SaaS or tech environment
• Experience implementing AI solutions to improve operational and customer experience
• Strong understanding of support operations, including workforce management and SLA metrics
• Proven ability to connect support operations to business outcomes
• Experience in a strategic partnership role with senior leadership is preferred for Senior Manager level