Global Support Services Analyst
Job Summary
Providing 1st and 2nd level support to clients using proprietary and third-party software applications, the full-time Global Support Services Analyst will handle inquiries, diagnose issues, and ensure timely resolutions while working remotely.
Key responsibilities
- Provide high-level technical expertise to both internal and external clients
- Record detailed incident information and manage inquiries via phone and email
- Communicate issue statuses to clients and collaborate with internal teams for effective problem resolution
Required qualifications
- Minimum of 2 years of customer-facing technology support experience
- Graduation from a two-year technical college in computer science, information technology, or a related field, or equivalent experience
- Ability to organize and follow complex technical procedures
- Experience in documenting solutions and effectively communicating them to clients
- Knowledge of technology principles and terminology relevant to the role
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,877 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
