Global Support Team Leader
Location: Remote
Compensation: To Be Discussed
Reviewed: Tue, May 06, 2025
This job expires in: 25 days
Job Summary
A company is looking for a Global Support Team Leader to oversee post-production services and customer support globally.
Key Responsibilities
- Lead a 24/7 global support team and ensure adherence to service level agreements (SLAs)
- Act as the escalation point for stakeholders and collaborate with various teams to manage customer issues
- Develop support policies, analyze customer satisfaction, and drive process automation using CRM tools
Qualifications
- Bachelor's degree in a science or technology field
- 5-8 years of experience leading B2B support teams with multi-tiered support models
- Hands-on experience with Salesforce Service Cloud and modern support automation tools
- Experience managing offshore teams and implementing self-service support models
- Strong understanding of support KPIs and analytics tools
COMPLETE JOB DESCRIPTION
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Company Overview
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