Global Technical Account Management Lead

Job Summary

Leading a global team of Technical Account Managers, the full-time Global Technical Account Management Lead will define and execute strategies to support Cash App Pay, Afterpay, and Clearpay merchants, driving growth and retention through post-sales technical partnerships while working remotely.

Key responsibilities

• Define and implement the global TAM strategy aligned with commercial objectives for Cash App Pay, Afterpay, and Clearpay
• Lead and develop a distributed team of Technical Account Managers, fostering alignment while allowing regional autonomy
• Serve as the escalation point for critical merchant issues and collaborate with Product and Engineering to influence the product roadmap

Required qualifications

• Significant experience in technical account management, customer success, or technical program management within payments or fintech
• Proven track record of managing and scaling technical post-sales functions with measurable commercial outcomes
• Technical fluency across payments infrastructure, APIs, and e-commerce platforms
• Experience defining team strategy and setting KPIs in complex environments
• Ability to build cross-functional partnerships at leadership levels across multiple regions