Global Technical Account Management Lead

Job Summary

Leading a global team, the full-time Global Technical Account Management Lead will drive strategic initiatives for Cash App Pay, Afterpay, and Clearpay merchants, focusing on post-sales technical partnerships to enhance merchant performance and growth.

Key responsibilities

• Define and execute the global TAM strategy, aligning team priorities with commercial objectives
• Lead and develop a distributed team of Technical Account Managers across multiple regions
• Establish performance measurement frameworks that connect technical account management activities to commercial outcomes

Required qualifications

• Significant experience in technical account management or related fields within payments, fintech, e-commerce, or SaaS
• Proven leadership experience managing distributed or global teams
• Technical fluency in payments infrastructure, APIs, and e-commerce platforms
• Experience in defining team strategy and setting KPIs in complex environments
• Strong ability to build cross-functional partnerships at leadership levels