Global Technical Account Management Lead

Job Summary

Leading a global team, the full-time Global Technical Account Management Lead will drive the strategy for Cash App Pay, Afterpay, and Clearpay by managing technical partnerships with merchants, enhancing performance, and fostering growth in a remote environment.

Key responsibilities

• Define and execute the global TAM strategy aligned with commercial objectives for Cash App Pay, Afterpay, and Clearpay
• Lead and develop a distributed team of Technical Account Managers across the US, UK, and Australia to enhance merchant performance and growth
• Establish clear goals and performance measurement frameworks to connect technical account management efforts with commercial outcomes

Required qualifications

• Significant experience in technical account management, solutions engineering, or customer success within payments, fintech, e-commerce, or SaaS
• Proven track record of managing and scaling technical post-sales functions that drive measurable commercial outcomes
• Technical fluency in payments infrastructure, APIs, integrations, and e-commerce platforms
• Experience defining team strategy and setting KPIs in environments where success is not easily quantified by ticket volume alone
• Ability to build partnerships with GTM, Product, and Engineering at leadership levels across multiple regions