Global Technical Account Management Lead

Job Summary

Leading a global team, the full-time Global Technical Account Management Lead will drive post-sales technical partnerships for Cash App Pay, Afterpay, and Clearpay merchants, focusing on merchant growth and retention while collaborating with cross-functional teams.

Key responsibilities

• Define and execute the global TAM strategy, aligning team priorities with commercial objectives
• Lead, coach, and develop a distributed team of Technical Account Managers across multiple regions
• Establish performance measurement frameworks that connect technical account management work to commercial outcomes

Required qualifications

• Significant experience in technical account management, solutions engineering, or customer success within payments or fintech
• Experience leading and managing distributed or global teams
• Technical fluency across payments infrastructure, APIs, and e-commerce platforms
• Proven ability to build cross-functional partnerships at leadership levels
• Experience navigating complex global markets with diverse products and regulations