Global Technical Account Manager

Job Summary

Leading a global team, the full-time Global Technical Account Manager will define and execute the TAM strategy for Cash App Pay, Afterpay, and Clearpay, focusing on proactive merchant enablement and driving commercial outcomes across multiple regions.

Key responsibilities

• Define and execute the global TAM strategy, aligning team priorities with commercial objectives
• Lead and develop a distributed team of Technical Account Managers while fostering strong cross-functional partnerships
• Establish performance measurement frameworks that connect technical account management efforts to commercial success

Required qualifications

• Significant experience in technical account management, solutions engineering, or customer success within payments or fintech
• Proven leadership experience managing distributed or global teams
• Technical fluency across payments infrastructure, APIs, and e-commerce platforms
• Experience defining team strategy and setting KPIs in complex environments
• Ability to build cross-functional partnerships with leadership across various teams