Global Technical Account Manager

Job Summary

Leading a global team of Technical Account Managers, the full-time Global Technical Account Manager will define and execute strategies for Cash App Pay, Afterpay, and Clearpay merchants, focusing on proactive merchant enablement and driving commercial outcomes through strong cross-functional partnerships.

Key responsibilities

• Define and execute the global TAM strategy, aligning team priorities with commercial objectives
• Establish clear goals, KPIs, and performance measurement frameworks to connect technical account management work to commercial outcomes
• Lead and develop a globally distributed team of Technical Account Managers, fostering global alignment while respecting regional autonomy

Required qualifications

• Significant experience in technical account management, solutions engineering, customer success, or technical program management within payments, fintech, e-commerce, or SaaS
• Experience leading and managing distributed or global teams
• Technical fluency across payments infrastructure, APIs, integrations, and e-commerce platforms
• Experience defining team strategy and setting KPIs in environments where success is not easily quantified
• Ability to build cross-functional partnerships with leadership in GTM, Product, and Engineering