Global Technical Account Manager

Job Summary

Leading a global team, the full-time salaried Global Technical Account Manager will drive post-sales technical partnerships for Cash App Pay, Afterpay, and Clearpay merchants, focusing on merchant growth, performance, and retention while collaborating with cross-functional teams across the US, UK, and Australia.

Key responsibilities

• Define and execute the global TAM strategy aligned with commercial objectives for Cash App Pay, Afterpay, and Clearpay
• Lead, coach, and develop a distributed team of Technical Account Managers, fostering global alignment while respecting regional autonomy
• Establish performance measurement frameworks that connect technical account management efforts to commercial outcomes

Required qualifications

• Significant experience in technical account management, solutions engineering, or customer success within payments, fintech, e-commerce, or SaaS
• Proven experience leading and managing distributed or global teams
• Technical fluency across payments infrastructure, APIs, and e-commerce platforms
• Experience defining team strategy and setting KPIs in environments where success is not easily quantified
• Ability to build cross-functional partnerships with GTM, Product, and Engineering at leadership levels