Global Technical Account Manager

Job Summary

Leading a global team of Technical Account Managers, the full-time Global Technical Account Manager will define and execute strategies for Cash App Pay, Afterpay, and Clearpay merchants, focusing on proactive merchant enablement and driving commercial outcomes across distributed teams in the US, UK, and Australia.

Key responsibilities

• Define and execute the global TAM strategy aligned with commercial objectives for Cash App Pay, Afterpay, and Clearpay
• Lead and develop a globally distributed team, fostering alignment while respecting regional autonomy
• Establish performance measurement frameworks that connect technical account management work to commercial outcomes

Required qualifications

• Significant experience in technical account management, customer success, or technical program management within payments, fintech, e-commerce, or SaaS
• Experience leading and managing distributed or global teams
• Technical fluency across payments infrastructure, APIs, integrations, and e-commerce platforms
• Ability to build cross-functional partnerships with GTM, Product, and Engineering at leadership levels
• Experience managing through organizational change and navigating global market complexities