Global Technical Account Manager

Job Summary

Leading a global team of Technical Account Managers, the full-time salaried Global Technical Account Manager will define and execute strategies to support Cash App Pay, Afterpay, and Clearpay merchants, driving growth and retention while collaborating across product and engineering teams.

Key responsibilities

• Define and execute the global TAM strategy aligned with commercial objectives for Cash App Pay, Afterpay, and Clearpay
• Lead and develop a distributed team of Technical Account Managers, fostering collaboration and accountability
• Establish performance measurement frameworks that connect technical account management work to commercial outcomes

Required qualifications

• Significant experience in technical account management, solutions engineering, or customer success within payments, fintech, e-commerce, or SaaS
• Experience leading and managing distributed or global teams
• Technical fluency across payments infrastructure, APIs, integrations, and e-commerce platforms
• Ability to build cross-functional partnerships with leadership in GTM, Product, and Engineering
• Experience managing through organizational change and building team culture in ambiguous environments