Global Technical Account Manager

Job Summary

Leading a global team, the full-time Global Technical Account Manager will define and execute the strategy for Cash App Pay, Afterpay, and Clearpay, focusing on proactive merchant enablement and driving commercial outcomes through technical partnerships.

Key responsibilities

• Define and execute the global TAM strategy, aligning team priorities with commercial objectives
• Lead and develop a distributed team of Technical Account Managers across various regions
• Establish performance measurement frameworks that connect technical account management work to commercial outcomes

Required qualifications

• Significant experience in technical account management, solutions engineering, or customer success within payments or fintech
• Experience leading and managing distributed or global teams
• Technical fluency across payments infrastructure, APIs, and e-commerce platforms
• Ability to build cross-functional partnerships at leadership levels
• Experience navigating the complexities of global markets with diverse products and regulations