Global Technical Account Manager

Job Summary

Leading a global team, the full-time Global Technical Account Manager will define and execute strategies for Cash App Pay, Afterpay, and Clearpay merchants, focusing on post-sales technical partnerships to enhance merchant performance and drive growth.

Key responsibilities

• Define and execute the global TAM strategy, aligning team priorities with commercial objectives
• Lead and develop a distributed team of Technical Account Managers, fostering collaboration and accountability
• Establish performance measurement frameworks that connect technical account management efforts to commercial outcomes

Required qualifications

• Significant experience in technical account management, solutions engineering, or customer success within payments or fintech
• Proven leadership experience managing distributed or global teams
• Technical fluency across payments infrastructure, APIs, and e-commerce platforms
• Experience defining team strategy and setting KPIs in complex environments
• Ability to build cross-functional partnerships with leadership in GTM, Product, and Engineering