Global Technical Account Manager

Job Summary

Leading a global team of Technical Account Managers, the full-time Global Technical Account Manager will define and execute strategies for Cash App Pay, Afterpay, and Clearpay, focusing on proactive merchant enablement and growth while collaborating with cross-functional teams.

Key responsibilities

• Define and execute the global TAM strategy aligned with commercial objectives
• Evolve the team from reactive support to proactive merchant enablement and performance protection
• Lead and develop a distributed team of Technical Account Managers across various regions

Required qualifications

• Significant experience in technical account management or related fields within payments, fintech, e-commerce, or SaaS
• Experience leading and managing distributed or global teams
• Technical fluency in payments infrastructure, APIs, and e-commerce platforms
• Ability to build cross-functional partnerships at leadership levels
• Experience navigating global markets with varying products and regulations