Global Technical Account Manager

Job Summary

Leading a global team, the full-time salaried Global Technical Account Manager will define and execute the strategy for Cash App Pay, Afterpay, and Clearpay, focusing on proactive merchant enablement and driving commercial outcomes while managing a distributed team across the US, UK, and Australia.

Key responsibilities

• Define and execute the global TAM strategy aligned with commercial objectives for Cash App Pay, Afterpay, and Clearpay
• Lead and develop a globally distributed team of Technical Account Managers, fostering cross-functional partnerships
• Establish performance measurement frameworks that connect technical account management work to commercial outcomes

Required qualifications

• Significant experience in technical account management, solutions engineering, or customer success within payments, fintech, e-commerce, or SaaS
• Experience leading and managing distributed or global teams
• Technical fluency across payments infrastructure, APIs, integrations, and e-commerce platforms
• Experience defining team strategy and setting KPIs in complex environments
• Ability to build cross-functional partnerships with leadership in GTM, Product, and Engineering