Global Technical Account Manager

Job Summary

Leading a global team of Technical Account Managers, the full-time Global Technical Account Manager will define and execute strategies for Cash App Pay, Afterpay, and Clearpay merchants, ensuring their growth and performance through proactive technical partnerships.

Key responsibilities

• Define and execute the global TAM strategy aligned with commercial objectives for Cash App Pay, Afterpay, and Clearpay
• Lead and develop a distributed team of Technical Account Managers across multiple regions, fostering collaboration and accountability
• Establish performance measurement frameworks that connect technical account management work to commercial outcomes and drive merchant growth

Required qualifications

• Significant experience in technical account management, solutions engineering, or customer success within payments, fintech, e-commerce, or SaaS
• Proven leadership experience managing distributed or global teams
• Technical fluency in payments infrastructure, APIs, integrations, and e-commerce platforms
• Experience in defining team strategy and setting KPIs in complex environments
• Ability to build cross-functional partnerships with leadership in GTM, Product, and Engineering