Global Technical Account Manager

Job Summary

Leading a global team of Technical Account Managers, the full-time Global Technical Account Manager will define and execute strategies for Cash App Pay, Afterpay, and Clearpay, ensuring merchant growth and retention through proactive technical partnerships while working remotely.

Key responsibilities

• Define and execute the global TAM strategy aligned with commercial objectives for Cash App Pay, Afterpay, and Clearpay
• Lead and develop a distributed team of Technical Account Managers, fostering collaboration and regional autonomy
• Establish performance measurement frameworks that connect technical account management efforts to commercial outcomes

Required qualifications

• Significant experience in technical account management, solutions engineering, or customer success within payments, fintech, e-commerce, or SaaS
• Proven leadership experience managing distributed or global teams
• Technical fluency across payments infrastructure, APIs, and e-commerce platforms
• Experience defining team strategy and setting KPIs in complex environments
• Ability to build cross-functional partnerships with leadership in GTM, Product, and Engineering