Global Unified Customer Engagement Digital Channels Head

Job Summary

A company is looking for a Global Unified Customer Engagement Digital Channels Head.

Key Responsibilities:

• Define and describe the integrated channel value proposition to customers
• Develop and implement online and offline integrated customer journeys
• Drive channel engagement maximization and incorporate practical functionality to the channels

Qualifications:

• Experience in omnichannel communication, digital channels, go-to-market strategy, customer engagement, and commercial analytics
• Expertise in Pharma Industry, Marketing/Digital Marketing, Sales, and Commercial Analytics
• Knowledge of market channels and customers' commercial knowledge
• Experience with digital infrastructure, platforms, and systems
• Familiarity with regulatory and compliance aspects within the omnichannel/digital area