Global Vice President of Customer Success

Job Summary

A company is looking for a Global VP of Customer Success.

Key Responsibilities

• Own net revenue retention goals by driving onboarding, adoption, renewal, and expansion across accounts
• Develop and execute a global customer success strategy tailored to both Retail and Brand customer journeys
• Lead, mentor, and scale a global Customer Success team, including Customer Success Managers through Customer Success Vice Presidents

Required Qualifications

• 10+ years in Customer Success, Account Management, or Consulting, with at least 5 years in a senior leadership role at a SaaS company
• Proven success managing a global team and supporting Retail clients
• Deep understanding of the enterprise SaaS customer lifecycle and success methodologies
• Strong executive presence with excellent relationship-building skills
• Data-driven mindset; ability to translate insights into strategic action