Global VP of Customer Success

Job Summary

A company is looking for a Global Vice President of Customer Success to lead and transform a global Customer Success and Support organization.

Key Responsibilities

• Transform and lead the Customer Success and Support organization to enhance customer value realization
• Own the post-sales customer experience, ensuring sustainable value from identity and compliance solutions
• Collaborate with cross-functional teams to integrate customer feedback into product and business strategies

Required Qualifications

• Experience in building, scaling, or transforming high-performing Customer Success organizations
• Ability to operate at an executive level within complex enterprise environments
• Strong sense of ownership and commercial awareness
• Proven advocacy for customer needs and outcomes
• Motivation to innovate and improve existing processes and structures