Google Workspace Support Engineer

Job Summary

A company is looking for a Google Workspace Support Engineer.

Key Responsibilities

• Support 60+ clients across Google Workspace and GCP, ensuring quality onboarding and support experiences
• Update knowledge bases and produce quality support metrics for client domains and the Technical Support team
• Collaborate with various teams to enhance client experiences and contribute to client Quarterly Business Review meetings

Required Qualifications

• Minimum 5 years of experience in public cloud provider environments, preferably Google Workspace and GCP
• 2+ years of experience configuring and administering SaaS applications
• 2+ years of experience managing distributed global support teams
• Experience in designing and delivering support metrics dashboards and reports
• Bachelor's Degree preferred