Governance Analyst

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Feb 04, 2026

This job expires in: 16 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A company is looking for a Governance Analyst.

Key Responsibilities:

Manage and enhance customer support processes to ensure governance standards are met
Coordinate improvements to incident and change management processes
Monitor support performance metrics to identify trends and improvement opportunities

Required Qualifications:

Based in Brazil
Bachelor's degree in Information Technology, Computer Science, Engineering, or related fields
Advanced English (B2 level or higher) for effective communication in technical environments
3+ years of experience in Technical Support, Operations, ITSM, or IT Governance
Familiarity with customer support processes and ITSM tools

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