Governance Analyst

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Mar 31, 2026

This job expires in: 18 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A company is looking for a Governance Analyst to enhance customer support governance through operational excellence and data-driven decision-making.

Key Responsibilities:

Manage and improve customer support processes to ensure governance standards are met
Coordinate enhancements to incident and change management processes
Monitor support performance metrics to identify trends and improvement opportunities

Required Qualifications:

Based in Brazil
Bachelor's degree in Information Technology, Computer Science, Engineering, or related fields
Advanced English (B2 level or higher) for effective communication in technical environments
3+ years of experience in Technical Support, Operations, ITSM, or IT Governance
Familiarity with customer support processes and ITSM tools

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