Government Collections Supervisor

Job Summary

A company is looking for a Government Collections Supervisor.

Key Responsibilities

• Manage and develop a team of agents to meet performance and operational metrics
• Conduct regular performance reviews and provide coaching to agents
• Ensure adherence to company policies and maintain service levels while maximizing productivity

Required Qualifications

• High school diploma; bachelor's degree preferred
• Completion of internal agent development initiatives preferred
• 6 months of supervisory experience required
• At least 6 months of experience as an agent in the organization
• Proficiency in Microsoft Office Suite; Workday experience is a plus