Government Program Operations Specialist

Job Summary

Providing operational and administrative support, the full-time remote Government Program Operations Specialist will coordinate the Medicare Prescription Payment Plan (MPPP) program, manage documentation, track technical development, and support quality assurance reviews to ensure compliance and operational efficiency.

Key responsibilities:

• Create and maintain program documentation, including SOPs and FAQs
• Submit and track development tickets, monitoring progress for timely completion
• Support quality assurance reviews of member communications and program materials

Required qualifications:

• 1-3 years of experience in operations, program coordination, or healthcare administration
• Associate's or Bachelor's degree preferred; High school diploma or equivalent required
• Strong organizational skills with a focus on documentation and quality review
• Experience with ticketing systems or project tracking tools
• Familiarity with healthcare regulatory or compliance environments is a plus