Government Programs Intake Supervisor

Job Summary

A company is looking for a Supervisor, Government Programs Intake.

Key Responsibilities

• Lead and develop the Intake team to meet operational metrics and quality standards
• Provide daily operational direction, including training, coaching, and performance evaluations
• Manage workload balancing and address case escalations and provider issues

Required Qualifications

• 5+ years of supervisory or management experience in a contact center environment
• 5+ years of experience working with CMS and other government programs
• Proven ability to train and develop individuals and teams
• Highly organized with the ability to drive process improvement initiatives
• Flexible and comfortable working in a remote, fast-growing environment