Graduate Technical Support Analyst

Job Summary

A company is looking for a Graduate Technical Support Analyst.

Key Responsibilities

• Investigate issues and solve support tickets for colleagues and clients
• Troubleshoot application issues and collaborate with developers and product teams
• Create documentation and support the service desk with testing and technical investigations

Required Qualifications

• Some knowledge of SQL and understanding of relational databases
• Basics of networking and infrastructure
• Experience with cloud computing (e.g., Google Cloud, AWS)
• Familiarity with API tools like Postman or Insomnia
• Exposure to programming languages (e.g., C#, .NET, Java)