Grants Processing Assistant

Job Summary

Grants Processing Assistant is a part-time position responsible for providing customer support by responding to inquiries related to program policy, technical issues, and operations through various communication channels.

Key Responsibilities

• Respond to customer inquiries regarding program policy and technical questions
• Utilize approved documentation to provide accurate information to customers
• Document customer interactions and escalate unresolved inquiries as necessary

Required Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• Previous experience in a customer service or helpdesk role is highly desirable
• Proficiency in using helpdesk software and customer support tools
• Basic understanding of IT and technical support principles
• Ability to follow approved scripts and documentation accurately