Grants Processing Assistant

Job Summary

Grants Processing Assistant is a full-time position responsible for providing high-quality customer service and operational support related to grant programs, including responding to inquiries and assisting with process improvements.

Key Responsibilities

• Respond to customer inquiries regarding grant programs and operational procedures
• Document customer interactions and maintain accurate records
• Assist with onboarding and mentoring junior staff as needed

Required Qualifications

• Associate's degree or equivalent experience required; Bachelor's degree preferred
• 2-4 years of experience in customer service or related operational roles
• Experience using helpdesk software and customer support tools
• Ability to interpret and apply policies and procedures accurately
• Familiarity with federal grant programs is preferred