Grievance Coordinator

Job Summary

A company is looking for a Grievance & Appeals Coordinator.

Key Responsibilities:

• Investigate member grievances and appeals by gathering supporting documentation
• Track and monitor cases through SCAN's systems to ensure compliance with timelines
• Respond to information requests from regulatory agencies within required timeframes

Required Qualifications:

• High School diploma or G.E.D
• 2+ years of experience in customer service or grievance and appeal in healthcare
• Knowledge of SCAN benefit structure
• Ability to maintain confidentiality
• Analytical and critical thinking skills