Group Account Director

Job Summary

To drive exceptional client service and portfolio growth, the full-time remote Group Account Director will develop and implement comprehensive strategies across multiple client accounts, manage high-performing teams, and ensure operational excellence while navigating diverse contract models.

Key responsibilities

• Create and execute comprehensive account plans for each client, driving high-quality results and portfolio growth
• Design and implement performance tracking systems to provide visibility into operational and financial metrics across client accounts
• Identify and implement new product offerings that address evolving client needs and drive portfolio expansion

Required qualifications

• 10+ years of executive leadership experience in Facility Management and Commercial Real Estate, with multi-client account management
• Extensive experience managing multiple client relationships with various contract structures
• Proven track record of managing complex portfolio budgets of $50M+
• Strong background in portfolio performance management, including KPI development and reporting systems
• Demonstrated risk management capabilities across multi-client operations