Group Claims Team Leader

Job Summary

A company is looking for a Group Claims Team Leader to oversee a team of Claim Intake Technicians and ensure operational efficiency.

Key Responsibilities

• Oversee and manage a team of Claim Intake Technicians, providing training and performance management
• Monitor work progress and performance using operational metrics to ensure quality and timeliness
• Engage with external customers and internal stakeholders to address escalated issues effectively

Required Qualifications

• 5+ years of Group Disability Claim or Group Claims Shared Services experience
• 1 year of supervisory experience with coaching and performance management
• Proven effectiveness in a fast-paced service production environment
• Ability to work remotely with access to high-speed internet
• Commitment to promoting a culture of diversity and inclusion