Group Leader III

Job Summary

A company is looking for a CAM Group Leader III.

Key Responsibilities

• Lead business unit work teams, monitor and assign workflow for multiple product lines
• Document team processes, provide on-the-job training, and resolve specialized customer issues
• Serve as department lead for special projects and prepare monthly reporting for management

Required Qualifications

• 5 years of higher education and relevant work experience in a call center or bank operations environment
• 2 years of work leadership experience
• Strong knowledge of relevant spreadsheet, word processing, and presentation software
• Excellent customer service skills with the ability to use tact and diplomacy