Group Policy Services Representative

Job Summary

A company is looking for a Group Premium Services Representative.

Key Responsibilities

• Process group premium transactions accurately and timely to ensure policies remain in good standing
• Research and resolve inquiries related to premiums, billing, and policies while maintaining confidentiality
• Analyze data and reports to identify discrepancies and collaborate with teammates to resolve complex issues

Required Qualifications, Training, and Education

• Strong attention to detail with the ability to work accurately in a high-volume environment
• Proven ability to work with numbers, reports, and data analysis
• Proficiency in Excel and willingness to learn internal systems
• Ability to work remotely with access to a high-speed internet connection
• Customer-focused mindset with a commitment to service excellence