Group Service Specialist
Job Summary
Supporting Travel Advisors through phone calls, chats, and case management, the full-time Group Service Specialist will manage group reservations, respond to inquiries, process modifications, and ensure seamless service delivery in a remote or hybrid work environment.
Key responsibilities
- Respond to questions and requests from Travel Advisors regarding group reservations
- Manage inventory additions and releases, and process modifications for group bookings
- Collaborate with Travel Advisors, suppliers, and internal teams to support finalization activities
Required qualifications
- 2+ years of customer service experience
- High School Diploma or equivalent
- Strong technical proficiency in relevant systems
- Solid understanding of group travel operations and processes
- Previous travel industry experience preferred
Complete Job Description
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