Group Specialist

Job Summary

Serving as a primary point of contact for travel professional group clients, the full-time remote Group Specialist will manage customer interactions, drive revenue growth, and support Business Development Managers while ensuring a positive customer experience.

Key responsibilities

• Act as the main liaison for group clients, addressing customer demands through inbound and outbound communication
• Drive revenue growth by analyzing bookings and identifying opportunities for upgrades and future travel needs
• Collaborate with internal teams and Business Development Managers to enhance customer relationships and optimize service delivery

Required qualifications

• Proven experience in account service or consultative selling techniques
• Strong knowledge of sales principles, including closing and negotiation skills
• Ability to manage customer complaints and provide proactive solutions effectively
• Proficiency in CRM management and Microsoft Office Suite (Excel, Outlook, Word)
• Bachelor's degree preferred