Group Support Specialist

Job Summary

A company is looking for a Group Support Specialist to ensure smooth execution of clients' group bookings.

Key Responsibilities

• Manage administrative tasks including processing rooming lists, payments, and modifications
• Collaborate with hotel personnel to confirm booking details and resolve discrepancies
• Respond to customer inquiries efficiently, ensuring prompt resolution of issues

Required Qualifications

• 1-3 years of experience in customer success, service, or hospitality
• Proactive self-starter with strong organizational skills
• Ability to work collaboratively across departments
• Familiarity with CRM software (e.g., Salesforce, HubSpot)
• Growth mindset focused on optimizing processes and driving change