Growth Customer Success Manager

Job Summary

A company is looking for a Growth Customer Success Manager.

Key Responsibilities:

• Analyze customer telemetry and develop playbooks to enhance retention and expansion
• Utilize AI tools to improve efficiency and clarity in customer engagement and communication
• Execute targeted interventions to protect customer retention and drive account health

Required Qualifications:

• Experience in Customer Success, Account Management, or a post-sales role within a SaaS environment
• Strong understanding of customer lifecycle management and retention dynamics
• Experience with data analysis and customer telemetry
• Hands-on experience with modern Customer Success and CRM platforms
• Experience using AI-assisted tools for productivity improvement