Growth Customer Success Manager

Job Summary

Ensuring seamless customer experiences, the full-time remote Growth Customer Success Manager will manage enterprise client accounts, drive customer satisfaction, and collaborate with sales and product teams to promote retention and business expansion.

Key responsibilities

• Manage enterprise accounts to maximize customer satisfaction and drive product adoption
• Collaborate with sales, product, and leadership teams to enhance customer experience strategies
• Focus on increasing NPS, retention, and business growth throughout the customer journey

Required qualifications

• 3+ years of experience as an enterprise customer success manager
• Proven track record of managing enterprise accounts and achieving customer success metrics
• Experience in shaping customer experience strategies for various lifecycle stages
• Strong proficiency in customer engagement platforms and CRM tools
• Exceptional verbal and written communication skills