Growth Customer Success Manager

Job Summary

Driving product adoption and customer success, the full-time Growth Customer Success Manager will manage a portfolio of growth-potential accounts, focusing on expansion, renewal, and proactive customer health monitoring in a remote-eligible role.

Key responsibilities

• Drive product adoption, expansion/upsell, and subscription renewals to meet or exceed monthly quotas
• Proactively monitor customer health and product utilization to identify churn risks and expansion opportunities
• Independently prepare and deliver executive business reviews tailored to customer goals and health metrics

Required qualifications

• 3+ years in customer-facing, revenue-owning SaaS roles with a track record of meeting or exceeding quotas
• Experience managing and retaining SMB or growth-segment accounts, including renewals and expansion
• Ability to prioritize a book of business effectively, managing high-touch and low-touch accounts
• Proven track record of proactively monitoring customer health and addressing churn risks
• Strong communication and presentation skills, particularly with finance leaders and complex product concepts