Growth Experience Strategist

Job Summary

A company is looking for an AVP Growth Experience Strategist.

Key Responsibilities

• Lead human-centered discovery to identify advisor experiences and opportunities for improvement
• Map current and future state journeys across digital growth solutions to enhance advisor experiences
• Develop experience blueprints and collaborate with cross-functional teams to ensure effective implementation

Required Qualifications

• Bachelor's degree in Business, Economics, Design, Psychology, Strategy, or a related field
• 6+ years of experience in customer experience, service design, or a related role with digital product exposure
• 2+ years leading human-centered design work from discovery to journey design
• 3+ years creating experience documentation for cross-functional audiences