Growth Sales Development Representative

Job Summary

Proactively engaging customers to drive retention and upsell opportunities, the full-time remote Growth Sales Development Representative will focus on converting product usage signals into meaningful conversations that enhance recurring revenue and customer success.

Key responsibilities

• Identify and support customers in selecting the right solutions to prevent churn
• Develop and implement data-driven retention strategies to enhance customer engagement
• Unlock expansion opportunities across the product suite to drive growth

Required qualifications

• Experience in sales or customer success roles, preferably in a technology or SaaS environment
• Strong understanding of customer engagement and retention strategies
• Ability to analyze product usage data to inform customer conversations
• Proven track record of driving upsell and expansion efforts
• Fluency in Italian and English, both written and spoken