Growth Specialist

Job Summary

To support Zillow's real estate partners in Preferred Markets, the full-time remote Growth Specialist will manage partner enablement, onboarding, and adoption of Zillow tools while driving measurable outcomes through structured support and data analysis.

Key responsibilities

• Facilitate onboarding sessions and training for new Zillow Premier Agent partners, ensuring smooth integration of various platform capabilities
• Monitor partner usage of Zillow tools, identify adoption gaps, and develop action plans to enhance efficiency and client service
• Track partner activity and performance metrics using Salesforce and BI dashboards, providing insights and recommendations for improvement

Required qualifications

• 5+ years of experience in customer success, coaching, account coordination, partner enablement, or related roles
• Background in real estate, SaaS, or B2B account management strongly preferred
• Proficient with CRM tools, preferably Salesforce, and comfortable with BI tools like Tableau
• Strong business acumen with the ability to interpret performance metrics and connect activities to outcomes
• Ability to work independently while collaborating cross-functionally to achieve partner outcomes