Growth Strategy Manager

Job Summary

Focused on enhancing seller relationships and driving revenue growth, the full-time salaried Growth Strategy Manager will design and implement strategies for retention, churn reduction, and multi-product adoption within Square's Global Account Management business.

Key responsibilities

• Define and operationalize the Account Management strategy, emphasizing retention and churn reduction
• Build and maintain operational processes including book building, account assignment, and performance management
• Streamline and automate workflows to enhance operational efficiency and support cross-functional initiatives

Required qualifications

• 5+ years of experience in strategy and operations, revenue/sales operations, or management consulting, preferably in SaaS or FinTech
• Hands-on experience with automation tools like Salesforce and data visualization tools such as Looker or Snowflake
• Proven ability to document business and technical requirements and collaborate with technical teams
• Solid understanding of Account Management processes, including coverage models and retention strategies
• Excellent stakeholder management skills with the ability to influence senior partners and align cross-functional teams