Growth Technical Success Manager

Job Summary

Focused on driving customer success and expansion, the full-time Growth Technical Success Manager will manage a large portfolio of clients, providing strategic technical guidance and developing digital programs to enhance product adoption and retention in a remote environment.

Key responsibilities

• Employ a strategic, one-to-many approach to provide technical guidance and optimization insights to growth customers
• Design and deliver digital programs that drive retention, product adoption, and measurable outcomes
• Create educational content and leverage AI tools to enhance customer engagement and automate workflows

Required qualifications

• 4+ years of experience in B2B customer success, technical support, or account management, with 2-5 years in technical roles within software or technology
• Solid technical expertise in CI/CD practices, software development workflows, and cloud technologies; proficiency in Git and GitHub is a plus
• Demonstrated ability to meet revenue growth and retention targets, with strategic instincts to identify risks and expansion opportunities
• Fluency in AI tools for communication, data analysis, and customer engagement
• Proficiency in customer success tooling such as Zendesk, HubSpot, and Vitally, with the ability to draw actionable insights from data