GTM Customer Intelligence Analyst

Job Summary

As a remote GTM Customer Intelligence Analyst, the successful candidate will build and maintain analytics infrastructure for customer health scoring, develop renewal pipeline reporting, and analyze post-sales data to drive retention and expansion efforts.

Key responsibilities:

• Build and maintain the analytics infrastructure for customer health scoring, providing actionable insights for retention and expansion
• Develop renewal pipeline reporting to give visibility into renewal timing and risk, establishing reporting cadences for early intervention
• Instrument and analyze data from billing systems and support metrics to identify patterns predicting churn or expansion

Required qualifications:

• 3+ years of experience in an analytics, Customer Success Operations, or Revenue Operations role within a B2B SaaS environment
• Familiarity with customer success data domains such as health scoring, churn, and renewal pipelines
• Strong SQL skills and experience with BI tools like Looker or Tableau
• Experience with Salesforce or customer success platforms like Gainsight or ChurnZero
• Ability to translate complex business questions into structured reporting requirements