GTM Customer Success Manager

Job Summary

A company is looking for a GTM Customer Success Manager.

Key Responsibilities

• Own the entire renewal process, proactively managing churn risk to achieve GRR and NRR targets
• Lead onboarding and implementation, ensuring smooth transitions and early adoption of the product
• Drive customer adoption and value by monitoring usage and guiding customers to success

Required Qualifications

• 3+ years of experience in Customer Success, Implementation, or Account Management in B2B SaaS
• Proven track record of managing renewals and achieving retention metrics
• Hands-on proficiency with HubSpot and Salesforce, understanding CRM architecture
• Experience with sales and marketing tech stack and lead funnel processes
• Strong project management and relationship-building skills