GTM Engineer, Post-Sales

Job Summary

Transforming manual post-sale processes into automated systems, the full-time remote GTM Engineer, Post-Sales will manage onboarding, billing, and order workflows while directly engaging with customers to ensure accurate and efficient operations.

Key responsibilities

• Automate contract-to-billing configurations and manage the onboarding activation tracker for new customers
• Develop billing reconciliation automation and handle customer-facing resolution of disputes
• Build and maintain the renewal administration engine and extend account health signal systems to drive expansion revenue

Required qualifications

• 3+ years in GTM engineering or automation-heavy operations within Revenue Operations, Sales, or Customer Success Ops
• Experience building automations, integrations, or AI workflows, with proficiency in tools like Zapier, Python, or APIs
• Familiarity with Salesforce or comparable CRM systems and understanding of system hygiene's impact on reporting
• Experience with Gong or similar call-intelligence platforms to reduce manual CRM data entry
• Ability to effectively manage customer-facing conversations regarding billing and onboarding issues