GTM Operations Analyst

Job Summary

A company is looking for a GTM Operations Analyst (Customer Success).

Key Responsibilities

• Develop and optimize customer success operational strategies and workflows
• Manage and enhance the customer success tech stack and reporting systems
• Support data analysis and program management for customer health and engagement initiatives

Required Qualifications

• 2-4 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations in a SaaS environment
• Strong Salesforce administration skills including Flows, validation rules, and reporting
• Proven ability to refine workflows and diagnose operational inefficiencies
• Solid understanding of SaaS customer metrics such as retention and churn
• Experience working in a fast-paced startup environment